SUPPORT

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Frequently Asked Questions

How do I invite family members?

Open the app, tap the member icon in the top-right corner, and select "Invite member." Enter the person's email address and share the invite link via text, email, or any messaging app. The invited person must sign up using the same email address that was specified in the invitation.

How do I add a child account?

Go to settings and select "Add child." You'll receive a code that your child can use to join the family group with a restricted account. Child accounts are managed by parents and have limited access to certain features.

How do I convert a managed member to their own account?

Go to the member's profile in settings and select "Convert to account." This generates an invite code that the person can use to sign up with their own email and password while keeping all their existing events and data.

How do I switch between calendar views?

Use the view icons at the top of the screen to switch between Week Flow, Day View, Month, and Year views. You can also toggle compact mode for a denser layout that shows all family members without horizontal scrolling.

How do I sync with other calendars?

Go to Settings → Calendar Sync. You can connect Google Calendar, Microsoft Outlook, Apple Calendar (iCloud), or any ICS calendar feed. Events from connected calendars will appear alongside your family events.

How do notifications and reminders work?

You can set push reminders on any event - choose from minutes, hours, or days before the event starts. Make sure notifications are enabled for Famnly in your device settings. Each family member receives their own reminders for events they're part of.

How do featured events and countdowns work?

Mark any event as "featured" to pin it with a floating countdown visible to all family members. Great for birthdays, holidays, trips, or any event the whole family is looking forward to.

How do grocery lists and meal plans work?

Create shopping lists manually or generate AI-powered meal plans that automatically create grocery lists. You can link lists to events, and when it's time to shop, focus mode keeps your screen on and organizes items by category.

How does the vacation planner work?

Map out school-free periods, vacation blocks, trips, and childcare coverage in one visual timeline. Add notes, assign pet care, and share the plan with your family. Finalize when everyone agrees.

How do I change the theme?

Go to Settings → Theme. Choose from multiple color themes and toggle between light and dark mode. Your theme preference syncs across your devices.

What's included in Famnly Pro vs free?

The free tier lets you create a family calendar with yourself and one managed member. Famnly Pro unlocks unlimited members, invitations, calendar sync (Google, Outlook, Apple, ICS), recurring events, all-day events, featured events with countdowns, chore tracking, vacation planner, AI meal planning, grocery lists, and more. You can try Pro free for 7 days.

How do I manage my subscription?

Subscriptions are managed through the App Store. On your iPhone or iPad, go to Settings → Apple ID → Subscriptions. You can upgrade, downgrade, or cancel at any time.

How do I restore my purchase?

Open the app, go to the subscription screen, and tap "Restore purchases." This will check your App Store account for any existing subscriptions and reactivate them.

Can I use Famnly on multiple devices?

Yes. Sign in with the same account on any device and your calendar, lists, and settings sync automatically. Famnly works on iPhone and iPad.

How do I leave a family group?

Go to Settings → Family → Leave Group. Your personal account remains active, but you'll lose access to the group's shared calendar and data. If you're the only parent, you'll need to transfer ownership or delete the group.

Can I delete my account?

Yes. Go to Settings → Delete Account. This will permanently remove your account and all associated data. If you are the only parent in a family group, the group will also be deleted.

What happens to my data when I delete my account?

All your data is permanently deleted, including events, lists, comments, and uploaded images. Profile pictures and event images are removed from our servers. This action cannot be undone. If you were part of a family group, your events and contributions are also removed from the shared calendar.

Contact Us

Can't find what you're looking for? Reach out to our support team and we'll get back to you as soon as possible.

hello@famnly.com
Contact Us